Shipping
We offer USPS/YunExpress/DHL Express shipping within the United States/United Kingdom/Canada/ Australias.
| Order Price | Shipping Method | Shipping Charge | Delivery Time (Business days) |
| $0 - $108.99 | Standard Shipping | $9.99 | 10-15 |
| Over $109.00 Free Shipping |
Standard Shipping | $0.00 | 10-15 |
Cash on Delivery (COD) is not available. All orders must be paid online at checkout.
Before shipping your order, normally we needs 2-4 business days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. Thank you for understanding!
Important note:
Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.
What If My Order Is Delayed?
We strive to deliver your order on time, but unexpected delays may occur due to high demand, logistics issues, or other circumstances. Here’s what you can do:
1. Track Your Order
Check your shipping confirmation email for a tracking link.
2. Contact Our Support Team
If your order is significantly delayed, email us at support@sherem.com with:
Your order number
The expected delivery date
Any relevant tracking details
We’ll investigate and provide an updated timeline.
3. Cancel or Request a Refund
If the delay is unacceptable, you may cancel the order (if not yet shipped) or request a refund upon return.
4. Stay Updated
For widespread delays (e.g., weather disruptions), check our website or social media for announcements.
Preventing Future Delays
Ensure your shipping address is correct at checkout.
Order in advance during peak seasons (e.g., holidays).
Contact
- Email: support@sherem.com (Any questions, reply within 24 hours. Available on Business Days)
- Phone:
（+1）833-503-1254 （English Service-9:00am-5:00pm EST, Monday to Friday)
（+86）13772002972（Mandarin Service-9:00am-5:00pm EST, Monday to Friday）
- Address: Room 504, Vanke Huizhi Center, 1159 Xifeng N Rd., Yanta, Xi'an, China